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Do you have some questions about us or jewelry? Get the answers you want here.

What is the material and its testing standard?

The material is 316/304L stainless steel, 100% stainless steel for almost products with surgical material grade which Anti-oxidant; Corrosion resistant and Hypoallergenic that meet the standards of the CPSC & REACH and issued a certificated. And Nickel Release is also within the international standard, can be tracking on www.cpsc.us or www.nps.hk.

How to place an online order?

When you browse our website: jewelryofmuse.com, and find the style you are favourite, you can contact us by email: info@lifeofmuse.com. Or you can contact us through the Alibaba stores, as each product on the site is connected to the Muse Alibaba stores.

What is shipping options?

For the fast standard delivery in the world wide, it takes 3-6 business days after the order get ready through a third party express/courier service (DHL; UPS; FedEx, door to door service available). If you are prefer the economical way, please contact your Marketing Representative.

What is payment options?

If the order create on Alibaba, there has the TT transfer, credit card, Online Bank Payment (E-checking), Pay Later, Western Union, Boleto etc. Other orders Muse accepts the following methods: TT bank transfer; Paypal; Western Union etc.

What about OEM and ODM orders?

The OEM and ODM orders are welcomed, engraving, laser patterns and brand your logo all services available. Contact and clarify with your Marketing Representative. If you have design, the filetypes are AI; EPS; CDR; DXF all available. To protect your intellectual property rights. Customizing items for you only. Never exhibition any where.

How the goods can be returned?

Any damaged items on our account during in the transportation process. If after you receive the goods, upon inspection, you find that the goods are not correct with the previously confirmed version, you can contact your Marketing Representative for negotiation.

How long does the color of products maintain?

The steel color, sometime also means silver color is never fade. The fade time of plating colors need to depend on the wearing and maintain ways.

What is the delivery date?

For the products we have in stock, they can be delivery quickly after placing an order. For new or customized items, the lead time is about 15-25 days.

How about the Customized package?

Usually we use OPP bags to package individually. For the customized packaging, such as exquisite gift boxes, Cloth bags or according to the requests from customers. The MOQ depends on the designs.

Contact us :

If you have any questions and suggestions about the products, services or the Terms and conditions about provided by Muse Jewelry website, or if you wish to make any complaints about the products, please send an email to : info@lifeofmuse.com or call the services hot line : +86 13925871081.